What Our Partners Say

We treat every customer as a partner in a collaborative process as we work to understand and meet their project’s individual needs. In 2022, we launched our Net Promoter Score (NPS) to capture partner feedback following every completed project to help us drive continuous improvements. Since then, we’ve captured feedback covering the quality of our service and products from initial consultation to installation in over 100 completed projects, resulting in an NPS of +90 with our partners being either ‘likely’ or ‘very likely’ to recommend Kingsway Group.

Testimonials

“The customer service is always courteous and prompt. Very friendly and always ready to help!”

Ty Miller Estimator - Widener Inc

“The whole experience, from start to finish, was effortless. For a Project Manager, this level of service makes our life so much easier. Thank you Kingsway.”

Nik Rawlings Derbyshire Healthcare NHS Foundation Trust

“All departments at Kingsway Group, from site survey through production line to final installation, offer the highest service level with very good time keeping.”

Rafal Kowalski Cygnet Hospital Beckton

“I was very happy with the customer service received as well as the quality of the works. It was on time as promised, and Michael managed the installation very well. The product quality is good as usual and I’m very happy with the way it looks. The lead times were also less than normal which I think is a plus.”

Vjosa Bytyqi Camden and Islington NHS Foundation Trust

Past Projects

Pontiac General Hospital, Michigan

Adult Psychiatric Unit

The full renovation of the 6th Floor South Wing, of the Adult Psychiatric and Behavioral Health Unit at Pontiac General Hospital included Kingsway Group’s SWITCH Anti-Barricade Doors and SOLO Single Action Doors.

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The University of Maryland Medical Center

Acute Psychiatric Unit

The child and adolescent psychiatry department at The University of Maryland Medical Center, Baltimore, supports those who require acute psychiatric hospitalization.

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Kimmeridge Court Eating Disorder Unit

Eating Disorder Unit

Kingsway Group worked with Dorset HealthCare University NHS Foundation Trust to provide bespoke anti-ligature and anti-barricade solutions to the new build Eating Disorder Unit, Kimmeridge Court.

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