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What Our Partners Say

We treat every customer as a partner in a collaborative process as we work to understand and meet their project’s individual needs. In 2022, we launched our Net Promoter Score (NPS) to capture partner feedback following every completed project to help us drive continuous improvements. Since then, we’ve captured feedback covering the quality of our service and products from initial consultation to installation in over 100 completed projects, resulting in an NPS of +90 with our partners being either ‘likely’ or ‘very likely’ to recommend Kingsway Group.


“I specified Kingsway and the project came out beautifully. The owner is very happy with the product, and the Kingsway technical team were an invaluable resource to me in writing the specifications. Kingsway will ALWAYS be my number 1 choice for ligature-resistant products. In my opinion, there are no other products that are superior. I am confident we will have additional projects coming up in the future where I will be specifying Kingsway!”

Doug Pahls Senior Associate, DLR Group

“The customer service is always courteous and prompt. Very friendly and always ready to help!”

Ty Miller Estimator - Widener Inc

“The whole experience, from start to finish, was effortless. For a Project Manager, this level of service makes our life so much easier. Thank you Kingsway.”

Nik Rawlings Derbyshire Healthcare NHS Foundation Trust

“Kingsway were the preferred nominated door supplier for Greater Manchester MH NHS FT, having formed a successful partnership over many years providing high quality, secure, and robust doors for some of the most challenging mental health environments. We found working with Kingsway and their approach to the project as professional and pro-active, this also continued through to the procurement and supply of the doors to the main contractor on site.”

Mark Cowpland Gilling Dod Architects

“All departments at Kingsway Group, from site survey through production line to final installation, offer the highest service level with very good time keeping.”

Rafal Kowalski Cygnet Hospital Beckton

“I was very happy with the customer service received as well as the quality of the works. It was on time as promised, and Michael managed the installation very well. The product quality is good as usual and I’m very happy with the way it looks. The lead times were also less than normal which I think is a plus.”

Vjosa Bytyqi Camden and Islington NHS Foundation Trust

“I was very impressed with everyone involved. I can see why they are a preferred supplier to many different organisations.”

Paul Lewis Westmade

“The level of engagement from Kingsway has been excellent, with a collaborative approach to working with the key stakeholders within clinical and non-clinical teams to provide a structured approach to problem solving, client liaison, communication and after sales care that is considered to be exemplary.”

Lesley Anne Davison Lancashire and South Cumbria NHS Foundation Trust

Past Projects

Pontiac General Hospital, Michigan

Adult Psychiatric Unit

The full renovation of the 6th Floor South Wing, of the Adult Psychiatric and Behavioral Health Unit at Pontiac General Hospital included Kingsway Group’s SWITCH Anti-Barricade Doors and SOLO Single Action Doors.

Read case study

The University of Maryland Medical Center

Acute Psychiatric Unit

The child and adolescent psychiatry department at The University of Maryland Medical Center, Baltimore, supports those who require acute psychiatric hospitalization.

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Kimmeridge Court Eating Disorder Unit

Eating Disorder Unit

Kingsway Group worked with Dorset HealthCare University NHS Foundation Trust to provide bespoke anti-ligature and anti-barricade solutions to the new build Eating Disorder Unit, Kimmeridge Court.

Read case study

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