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Kingsway Group USA: Terms and Conditions

Welcome to the Kingsway Group website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Kingsway Group’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Kingsway Group’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 164 Indusco Court, Troy, Michigan, 48083, company number 06331M. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only
  • It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of United States of America.


Disclosing your information

Where applicable, we may disclose your personal information to third parties:

  • Where we sell any or all of our business and/or our assets to a third party
  • Where we are legally required to do so
  • To assist fraud protection and minimize credit risk


Returns Terms and Conditions

Returns are subject to a 20% restocking charge if returned to Kingsway Group in the original packaging, undamaged. A Return Form must be provided from a Kingsway employee. We cannot issue a return form or credit for custom or damaged returns.

Please contact us for further detail – (800) 783-7980.


Terms and Conditions of Sale​

To view our full terms & conditions, please click here: Kingsway Group, Inc – Terms and Conditions of Sale​

Purchase Order Terms and Conditions

To view our Purchase Order terms & conditions, please click here: Kingsway Group, Inc – Purchase Order Terms and Conditions


Price Match Guarantee Terms and Conditions

The Kingsway Group USA Price Match Guarantee covers all Division 10 Washroom Accessories available to order via our brochure and website, including but not limited to our Dispensers & Holders, Grab Bars & Handrails, Wall Mounted Seat, Mirrors and Shelving.

If, within a 5-day working period, you find and inform us in writing of an alternative product equivalent in, but not limited to, application, materials and dimensions that qualifies for our Price Match Guarantee, Kingsway Group will refund you the difference. To qualify for this Price Match Guarantee, you must provide Kingsway Group with all information reasonably requested by Kingsway Group to allow Kingsway Group to confirm that the alternative product qualifies for the Price Match Guarantee, including a written quote, copy of a competitor brochure, or link to a website, in each case showing the alternative product, its current pricing, and its detailed specifications. The final determination of whether the alternative product is equivalent to the Kingsway Group product in application, materials and dimensions will be made by Kingsway Group in its good faith discretion.

The Kingsway Group USA Price Match Guarantee does not affect our standard Terms & Conditions.