Proactively supporting better outcomes
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Contact us to discuss your Trust’s unique requirements in more detail
Get started with K-Care
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Which is why...
With NHS Trusts facing ever increasing pressures on capacity and resources, as Your Partner in Patient Safety we have developed K-Care — a proactive support offering designed to help you stay compliant, safe, and operational, letting you focus on delivering excellence in care.
£1,000+
Daily Cost Avoided
Our proactive approach prevents costly bedroom closures that typically cost NHS Trusts £1,000 per day in lost capacity and service user relocation when doors become unusable.
Fast
Technical Response
Our specialist engineers provide rapid technical support, preventing extended door downtime and maintaining continuity of care.
100%
Staff Confidence
Comprehensive in-person and online training on your anti-ligature and anti-barricade solutions ensures all ward staff can safely manage emergency situations, improving both service user and staff security.
K-Care: Industry-Leading Proactive Support
Biannual 360° Complete Door Check with verified reports
Cost-covered repairs & replacement parts
Emergency temporary replacement doors in 3 days
Like-for-like replacement doors in 8-10 weeks
Every-Day Challenges in Mental Health Environments
Disruption
The knock-on effects of damaged doors arising from misuse can be felt Trust wide, with unexpected room closures straining resources and the subsequent relocation of service users costing up to £1,000 per day.
Trauma
From an increased risk of ligature attempts to setbacks in recovery, unexpectedly relocating a service user due to a damaged door can trigger trauma responses and disrupt vital therapeutic relationships.
Stress
Staff face additional pressures when managing compromised door systems, requiring emergency protocols while maintaining care standards. This operational stress affects both frontline nurses and risk management teams responsible for regulatory compliance.
Building Staff Confidence Through Proactive Partnership & Comprehensive Training
Mental health environments present unique challenges where door safety directly impacts service user recovery and staff security. When both full-time and pool staff are 100% confident in operating your specialist anti-ligature & anti-barricade safety features, risk decreases.
Our approach combines:
- Hands-on training with ward-specific scenarios
- 24/7 access to the K-Care e-Learning Portal
- Visual reference guides installed at key locations
- Regular compliance documentation for regulatory requirements
K-Care: Choose Your Partnership Level
With three tailored support packages to choose from, K-Care lets you select the level of support that’s right for your facility.
Standard
Our standard offering without K-Care
K-Comply
The foundation support package
K-Cover
Enhanced support and reassurance
K-Cover+
Ultimate protection and support
1 Year Manufacturer's Defect Warranty
Remedial repairs & replacement parts
360° Door Compliance Checks
Staff Training
24/7 access to e-Learning Portal
3-Day Emergency Door Replacement
Like-for-like Replacement Doors in 8-10 weeks
Most comprehensive choice
Most comprehensive choice
Most comprehensive choice
Most comprehensive choice
Standard
Our standard offering
1 Year Manufacturer's Defect Warranty
Remedial repairs & replacement parts
360° Door Compliance Checks
Staff Training
24/7 access to e-Learning Portal
3-Day Emergency Door Replacement
Like-for-like Replacement Doors in 8-10 weeks
Most comprehensive choice
K-Comply
The foundation support package
1 Year Manufacturer's Defect Warranty
Remedial repairs & replacement parts
360° Door Compliance Checks
Staff Training
24/7 access to e-Learning Portal
3-Day Emergency Door Replacement
Like-for-like Replacement Doors in 8-10 weeks
Most comprehensive choice
K-Cover
Enhanced support and reassurance
1 Year Manufacturer's Defect Warranty
Remedial repairs & replacement parts
360° Door Compliance Checks
Staff Training
24/7 access to e-Learning Portal
3-Day Emergency Door Replacement
Like-for-like Replacement Doors in 8-10 weeks
Most comprehensive choice
K-Cover+
Ultimate protection and support
1 Year Manufacturer's Defect Warranty
Remedial repairs & replacement parts
360° Door Compliance Checks
Staff Training
24/7 access to e-Learning Portal
3-Day Emergency Door Replacement
Like-for-like Replacement Doors in 8-10 weeks
Most comprehensive choice
K-Care FAQs
K-Care’s biannual 360˚ Door Health Check is included in K-Comply, K-Cover, and K-Cover+.
These comprehensive checks help ensure the continued compliance and safety of each Kingsway Complete Door System across your estate, with verifiable reports for peace of mind in demonstrating due diligence and the ongoing integrity of fire-compartment lines throughout your estate.
- Comprehensive checks covering every element of the doorset including fire checks, anti-barricade, and alarms
- 2x checks per year carried out by a Kingsway BM Trada Q-Mark Certificated inspector in accordance with the Regulatory Reform (Fire Safety) Order 2005
- Proactively identify any fire-safety, functional, or ligature risks in order to correct for legal assurance
- Complete audit trail of maintenance, repairs and compliance checks remotely accessible via Bolster® for simplified facilities management and peace of mind in demonstrating due diligence
For full details, please see the K-Care terms & conditions (available on request) or get in touch to find out more.
We collaborated with the NHS and private providers to study the impact of a broken bedroom door, finding the replacement typically takes 8-10 weeks. Service users are often relocated during this time, causing severe distress as well as costing Trusts up to £1000 per day.
With K-Cover & K-Cover+, if a Kingsway Complete Door System is damaged beyond repair, Kingsway Group will manufacture and install a temporary Emergency Replacement Doorset in 3 working days, returning your room to safe and operational status.
- Day 1: Damaged door reported to Kingsway
- Day 2: Emergency temporary replacement manufactured
- Day 3: Installed by Kingsway and damaged door disposed of
Your Emergency Replacement Doorset will be installed by a BM Trada Q-Mark certificated Kingsway Installer.
Please note, whilst the emergency replacement doorset will be manufactured to fit the opening in question, it is intended as a temporary replacement designed to promptly return the room to safe and operational status. It is not a like-for-like replacement of the original door, and therefore it may not match the original doorset’s finish and hardware specifications.
For K-Cover+ subscribers, a like-for-like replacement doorset will be manufactured in line with your agreed upon contract terms within our standard lead time following installation of your temporary replacement doorset. If not subscribed to K-Cover+, a new purchase order must be placed in order to receive a like-for-like replacement doorset.
With K-Cover+, in the event your Kingsway Complete Door System is damaged beyond repair, and once your emergency replacement doorset is installed, production will commence on your specialist like-for-like replacement doorset to match the exact original specification.
Your like-for-like replacement doorset will be manufactured in line with our standard lead time (8-10 weeks depending on specification) before being installed by a BM Trada Q-Mark certificated Kingsway Installer.
This service is costed-in with K-Cover+ for an agreed upon percentage of your estate, helping you better predict annual costs and avoid unbudgeted and unexpected costs when a door is damaged beyond repair.
For full details, please see the K-Care terms & conditions (available on request) or get in touch to find out more.
K-Care includes costed-in Minor and Major repairs for Kingsway Complete Door Systems.
Traditionally, each Minor and Major repair usually costs a Trust between £500 – £1000 and £1,500 – £3,000 respectively. These unexpected costs can quickly strain NHS budgets.
With K-Care, both Minor and Major repairs are cost-covered, with repairs carried out by a verified member of Kingsway’s K-Care Maintenance Team.
Minor repairs can include:
- Closer replacement (no frame damage)
- SWITCH lock or lockcase replacement (not cylinders)
- Repair to door lipping
- Repair or reattach HLMS
- Replace thumbturn or indicator
- Refix architrave (using existing)
- Realignment of latch / keep
- Replace shower fin
- Free off sticking VP mechanism
Major repairs can include:
- Closer replacement (frame damage)
- Hinge replacement
- Leaf replacement
- Replacement of alarm strip
- Replacement of architraves (new)
- Resetting frames
- Replace shower leaf
- Replace VP facia
- Replace entire VP
For full details, please see the K-Care terms & conditions (available on request) or get in touch to find out more.
The K-Care e-Learning Portal is an online training resource platform with 24/7 remote access designed to ensure complete staff confidence in operating your specialist anti-ligature and anti-barricade systems.
- Interactive online training platform for Kingsway Complete Door Systems & Technology Products
- Instructional videos and summary quizzes to verify staff knowledge
- Staff receive their own login details for personalised training
- Simple user management and progress tracking to assist team leaders
This easy-to-use platform helps ensure both full-time and agency or pool staff are prepared and confident.
Management Teams can subscribe staff members to bespoke instructional courses and quizzes designed specifically for your Trust with certificates issued for completion. Training progress can also be tracked with ease, allowing team leaders to proactively check in with their staff where required.
For full details, please see the K-Care terms & conditions (available on request) or get in touch to find out more.
Yes, K-Care contracts can be reviewed, however please refer to the cancellation fee structure should you wish to cancel your contract early.
For full details, please see the K-Care terms & conditions (available on request) or get in touch to find out more.
K-Care rates are calculated based on the average cost of all Kingsway Complete Door Systems supplied to your Trust.
For full details, please see the K-Care terms & conditions (available on request) or get in touch to find out more.
The three K-Care support tiers, K-Comply, K-Cover, and K-Cover+, are designed to provide an expansive range of support levels in order to suit your Trust’s unique requirements.
Quantities and scheduled visits can be tailored to suit your individual needs. However, it is not possible to deviate from the matrix of support listed within each K-Care tier.
For full details, please see the K-Care terms & conditions (available on request) or get in touch to find out more.
The Kingsway Group 1-Year Manufacturer’s Defect Warranty is provided as standard with every product at the point of sale, assuring that Kingsway Group will rectify product manufacturing defects reported within one year’s time from the point of sale. This does not cover damage, wear and tear, or misuse.
For full details, please see the K-Care terms & conditions (available on request) or get in touch to find out more.
The lifecycle of any product depends on the conditions of the environment it is used within. However, through robust design, many Kingsway Complete Door Systems fitted over 10 years ago are still successfully being used in challenging environments.
As Your Partner in Patient Safety, K-Care contracts are based on a 5-Year term as standard. To discuss alternative contract periods, please get in touch with us.