Our Core Values

We take pride in delivering industry-leading customer service to support you in delivering excellence in safety and care.

This means more than just supplying innovative products. Instead, we remain at your side as Your Partner in Patient Safety.

To ensure this, we operate under three core values: Perfect Products, Happy Customers, Winning Team.

Kingsway Group's highly skilled manufacturing team ensure products deliver the best possible performance.

Perfect Products

At Kingsway Group, each product we design is put through extensive testing to ensure it meets and exceeds the demands of the most challenging environments. Our range of anti-ligature and anti-barricade solutions are developed in collaboration with leading health authorities, building designers, people with lived experience, and our NHS Trust partners to ensure every requirement down to the finest of detail is considered. We call this process collaborative innovation, and it’s one of the things that’s helped us create solutions that’re trusted across the globe.

Happy Customers

We treat every customer as a partner in a collaborative process as we work to understand and meet their project’s individual needs. In 2022, we launched our Net Promoter Score (NPS) to capture partner feedback following every completed project to help us drive continuous improvements. Since then, we’ve captured feedback covering the quality of our service and products from initial consultation to installation in over 100 completed projects, resulting in an NPS of +90 with our partners being either ‘likely’ or ‘very likely’ to recommend Kingsway Group.

Winning Team

At the heart of Kingsway Group, our Winning Team of over 100 highly skilled individuals are dedicated to ensuring our service and products exceed expectations and bring real world benefits to staff and service users throughout mental healthcare.

Our team of experts across our regional UK offices continue to drive innovation in our products and services to fulfil our mission of being a true Partner in Patient Safety.

Your Testimonials

“I will definitely be recommending Kingsway to my colleagues in the event that they require any doors. Mark Tilbrook, your head of sales, has been both a great source of assistance and very informative. It’s been refreshing to deal with a company rep who is always available at the end of a phone to answer my questions and queries. Well done to him. I have already come back to Kingsway Group to place a 2nd wave of orders.”

Whittington Health NHS Trust

“Kingsway were the preferred nominated door supplier for Greater Manchester MH NHS FT, having formed a successful partnership over many years providing high quality, secure, and robust doors for some of the most challenging mental health environments. We found working with Kingsway and their approach to the project as professional and pro-active, this also continued through to the procurement and supply of the doors to the main contractor on site.”

Mark Cowpland Gilling Dod Architects

“I was very happy with the customer service received as well as the quality of the works. It was on time as promised, and Michael managed the installation very well. The product quality is good as usual and I’m very happy with the way it looks. The lead times were also less than normal which I think is a plus.”

Vjosa Bytyqi Camden and Islington NHS Foundation Trust

“I was very impressed with everyone involved. I can see why they are a preferred supplier to many different organisations.”

Paul Lewis Westmade

“All departments at Kingsway Group, from site survey through production line to final installation, offer the highest service level with very good time keeping.”

Rafal Kowalski Cygnet Hospital Beckton

“The level of engagement from Kingsway has been excellent, with a collaborative approach to working with the key stakeholders within clinical and non-clinical teams to provide a structured approach to problem solving, client liaison, communication and after sales care that is considered to be exemplary.”

Lesley Anne Davison Lancashire and South Cumbria NHS Foundation Trust

“The whole experience, from start to finish, was effortless. For a Project Manager, this level of service makes our life so much easier. Thank you Kingsway.”

Nik Rawlings Derbyshire Healthcare NHS Foundation Trust